I’ve been a client on Access Lynx on and off, for as many years as I’ve lived in Orlando. They’re the para transit service run by the local bus service that helps people who’re disabled get around town. As with other share-ride systems that pick up multiple people at a time, it encounters problems related to scheduling, and other issues.
I was appalled this week when I saw the story of Joyce Rosa on the news. Ms. Rosa had a stroke, and uses a wheelchair as a result. The driver of the van Ms. Rosa was riding in called 911 on her because she was a dollar short on her fare. The article says Ms. Rosa refused to get off the bus but, honestly, in order for her to get off the bus, the driver would’ve had to help her.
The driver could have used their discretion and not called 911. I’ve been on the bus before and have seen people not have the right fare. As a result, the driver didn’t call the police on them.
The newscast also talked about the drivers receiving additional training because of this incident. While I understand passengers need to pay the fare to use the service, some sort of common sense should be exercised by the driver in each situation. Since the majority of clients are repeat customers, they could implement a procedure where the person signs a sort of “IOU” for the next time they use the service. They’d probably use the service again very soon, like to get home, for example.
I’ve also had to file complaints against Access Lynx. Although, as with everything else, there’s a process that needs to be followed, it’s the best way to get your issues with them resolved. Either way, I hope they come up with a viable solution to this problem, so that if it happens again, there’s a more logical resolution than calling the police on the passenger.
If you’d like to find out more about this story, check out the link below:
http://www.wftv.com/news/news/local/lynx-driver-calls-911-disabled-passenger-over-1-di/ngTj3/?ecmp=social_20140627_26876706
Thanks for reading..
cr